By QuickMessage Team · Last updated November 10, 2026
Quick answer
You can switch from Wati, AiSensy, Interakt or any other WhatsApp Business API provider to QuickMessage without changing your phone number. Under Meta's new WhatsApp account model, rolled out to businesses from September 2026, you no longer migrate the number. Instead, you share your WhatsApp account with the new provider, and existing conversations continue without interruption. Your message templates do not move automatically; they are recreated or copied to your new messaging account. You can keep your old provider connected until everything works, then remove it.
Many businesses stay with a provider they are unhappy with because they fear losing their number, their chats or their templates. Meta's new account model makes switching simpler than it used to be. This guide explains what changes, what stays, how to switch step by step and what to check before and after.
How switching works now
Meta now splits a WhatsApp Business setup into two parts:
Owned by your business
WhatsApp account
Your business identity: the phone number and business profile. Your quality rating and conversation history stay with it. You can share it with more than one provider.
One per provider
Messaging account
Where message templates and billing live. Each provider you share your WhatsApp account with gets its own messaging account, so templates and bills stay separate.
Because the number stays in your own WhatsApp account, moving a number from one provider to another is no longer how it works; Meta says phone number migration between partners is not supported in the new model. You simply give the new provider access, and you decide when to remove the old one. Meta rolled this out in stages, so if your WhatsApp Manager still shows the old view, ask us and we will guide you through the right steps for your account. Source: Meta's account model update.
What stays and what changes
| Item | When you switch |
|---|---|
| Phone number | Stays No new number, no re-registration |
| Conversations with customers | Stays Meta says existing conversations are uninterrupted |
| Number quality rating | Stays It belongs to the phone number |
| Business verification | Stays It belongs to your Meta business portfolio |
| Messaging limit and throughput | Stays Shared by every provider connected to the number |
| Message templates | Recreate Templates do not cross messaging accounts. They are recreated, or copied with Meta's template migration tool where possible |
| Template quality | Resets Copied templates start fresh. Meta says quality and tier take about 2–4 weeks to ramp up |
| Billing | New Each messaging account has its own billing. A credit line with your old provider does not carry over |
| Chatbots, contact lists, tags, chat records in the old dashboard | Your copy These live in your old provider's software. Export what you can before you remove it |
Before you switch: checklist
- Make sure you have admin access to your Meta business portfolio in Meta Business Suite. If your old provider set things up for you, ask them to confirm you are an admin.
- List your templates. Note every approved template you use, with its category, language, buttons and sample values. Screenshots are fine.
- Export your data from the old dashboard: contacts, opt-in records, tags and any chat records you need to keep. Check what your current provider lets you export.
- Note your chatbot flows and auto-replies so they can be rebuilt.
- List your integrations: Shopify, your CRM, website forms or anything that sends messages through the old provider's API.
- Check your contract with the old provider for notice periods, unused credits and renewal dates.
How to switch to QuickMessage: step by step
Talk to our team and pick a plan
Tell us how many messages you send, which templates you use and what integrations you need. We will suggest a plan and prepare a switch plan for your account.
Share your WhatsApp account with QuickMessage
You give QuickMessage access to your WhatsApp account through Meta's sign-up flow or Meta Business Suite, and approve it as the account admin. Your old provider keeps working while you do this, because sharing adds a provider without removing the existing one.
Add a payment method
Your QuickMessage messaging account needs its own billing set up before template messages can be sent from it.
Recreate your templates
We help you recreate your templates and submit them to Meta. Where your account allows it, approved templates with good quality can be copied with Meta's template migration tool. Some may be reviewed again, so start this early. See our template guidelines.
Import contacts and rebuild automations
Upload your opted-in contact lists, set up your team in the shared team inbox, rebuild chatbot flows in the flow builder, and reconnect Shopify or your CRM through the REST API and webhooks.
Test, then switch your traffic
Send test templates to your own team, check that replies reach the right agents and that order updates fire correctly. Then move your campaigns and integrations to QuickMessage.
Remove the old provider
When everything works, remove the old provider's access in Meta Business Suite. Until you do, both providers can send from your number and share its messaging limit, so do not run campaigns from both at once.
Tips for a smooth switch
- Switch in a quiet week, not during a festival sale or a big campaign.
- Start templates first. Template approval is the step most likely to need time.
- Send carefully for the first few weeks. Copied templates start with fresh quality, so avoid very large marketing sends straight away.
- Keep one owner in your team for the switch, with admin access to Meta Business Suite.
- Tell your agents where to reply from, so customers do not get two answers.
Switching from a specific provider?
The steps above are the same for every provider. For a side-by-side look at pricing and features, see:
Wati alternative
QuickMessage vs Wati
AiSensy alternative
QuickMessage vs AiSensy
Interakt alternative
QuickMessage vs Interakt
Using the free WhatsApp Business app, not an API provider? That is a different move. See using your existing number on the WhatsApp Business API.
Frequently asked questions
Can I keep my WhatsApp number when I switch from Wati, AiSensy or Interakt?
Yes. Under Meta's new account model, the number stays in your own WhatsApp account. You share that account with QuickMessage instead of moving the number.
Will my WhatsApp service stop during the switch?
Meta says existing conversations continue without interruption when you share your WhatsApp account with a new provider. You can keep the old provider connected until the new setup is tested.
Do my approved templates move to the new provider?
Not automatically. Templates belong to each provider's messaging account, so they are recreated or copied with Meta's template migration tool where possible. Copied templates start with fresh quality and take about 2 to 4 weeks to ramp up.
Will I lose my chat history?
Your conversations with customers on WhatsApp are not interrupted. Chat records, contacts and tags stored in your old provider's dashboard are part of their software, so export what you need before removing them.
Can I use two providers on the same number?
Yes. You can share your WhatsApp account with more than one provider. They share the number's messaging limit and throughput, so avoid sending large campaigns from both at the same time.
Planning to switch? Get a switch plan
Tell us your current provider, monthly volume and templates. We will compare your costs and guide you through sharing your account, recreating templates and moving your integrations.
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